UniFi Access Intercom Viewer 1.5.32 includes the following bugfixes.

Bugfixes

• Fixed an issue where the Intercom Viewer could stop ringing early and incorrectly switch to live view when the doorbell call duration was set to 15 or 30 seconds in Settings > General > Doorbell > End Active Doorbell Call.

UniFi Access Intercom Viewer 1.5.30 includes the following bugfixes.

Bugfixes

• Fixed a potential issue where an Out of Memory (OOM) condition could cause the device to go offline.
• Fixed issues that could cause echo, latency, or intermittent audio during doorbell calls.
• Fixed an issue where UA Pro could still remain stuck on the doorbell ringing screen after the doorbell call was answered by the Intercom Viewer.

Additional information

If you encounter any issues with this release, please provide us with the latest support file by navigating to Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access Intercom Viewer 1.5.23 includes the following improvements and bugfixes.

Improvements

• Supports unlocking doors through the Intercom Viewer when the reader is offline.

Bugfixes

• Fixed an issue where call logs might display incompletely.

Additional information

If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access Intercom Viewer 1.5.16 includes the following improvements and bugfixes.

Improvements

• Supports switching to the corresponding camera or reader with a built-in camera during live views.
• Supports disabling location thumbnails in Settings > Display & Brightness when Continuous Real-Time Monitoring is turned off.
• Added the ability to adjust video quality between low, auto, and high for optimized viewing performance.
• Added a new Auto Zoom button at the top of the live view to quickly zoom in or out of the real-time video feed.
• Supports multiple languages: Simplified Chinese, Traditional Chinese, Swedish, Arabic, Czech, Catalan, Turkish, Greek, and Portuguese (Portugal).

Bugfixes

• Fixed an issue where the Spanish (Spain) language option did not apply correctly.

Additional information

If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access Intercom Viewer 1.4.48 includes the following improvements.

Improvements

• When the Continuous Real-Time Monitoring option is disabled, preview images now refresh when the Intercom Viewer screen wakes or when it returns to the home page. Repeatedly returning to the home page in a short time period won’t refresh the images.

Additional information

If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > Intercom Viewer > Settings > Download Support File.

UniFi Access Intercom Viewer 1.4.46 includes the following bugfixes.

Bugfixes

• Fixed an issue where thumbnails were not updating promptly after answering the doorbell call when Continuous Real-Time Monitoring was disabled.
• Fixed an issue where the Intercom sometimes froze when answering a doorbell call, preventing the door from being unlocked.

Additional information

If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > Intercom Viewer > Settings > Download Support File.

UniFi Access Intercom Viewer 1.4.42 includes the following improvements.

Improvements

• Supports doorbell call answering and door unlock logs in Settings > Call Log.

Additional information

• This version is rolling out gradually. If you haven’t received it yet, please wait. It will be available within the next few days.To update manually, download the firmware from the provided link, then go to Site Manager > UniFi Console > Access > Devices > select your device > Settings > Manual Firmware Update.
• If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > UA Intercom Viewer > Settings > Download Support File.

UniFi Access Intercom Viewer 1.4.39 includes the following improvements.

Improvements

• Optimized live view connection performance.
• Optimized user experience for the Home and Settings pages.
• Supports continuous live streaming. Requires Access application 3.2.42 or above. 
• To disable it, go to Access web application or mobile app > Devices > Viewer > Settings > Advanced > Continuous Real-Time Monitoring and untick the checkbox. 
• Supports displaying up to 8 locations with a door unlock button on a single screen. 
• Supports displaying the current date and time (default in 12-hour format).
• Removed call logs from the Home page to streamline the user experience. Admins can access the logs in the Access web application or mobile app.
• Supports multiple languages. To change language, tap Settings > Language. 
• English, Portuguese (Brazil), Spanish (Mexico), Spanish (Spain), German, Russian, French, Japanese, Korean, Polish, Dutch, Italian, and Danish.
• Improved the Restart button behavior to prevent accidental triggering.

Additional information

• This version is rolling out gradually. If you haven’t received it yet, please wait. It will be available within the next few days.To update manually, download the firmware from the provided link, then go to Site Manager > UniFi Console > Access > Devices > select your device > Settings > Manual Firmware Update.
• If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > Intercom Viewer > Settings > Download Support File.

UniFi Access Intercom Viewer 1.3.20 includes the following improvements and bugfixes.

Improvements

• Improved the live view connection process.

UniFi Access Intercom Viewer 1.3.16 includes the following improvements and bugfixes.

Improvements

• Optimized the sound quality to ensure clear communication during calls.

Bugfixes

• Fixed potential text ghosting issues.
• Fixed potential lag in live view footage.
• Fixed an issue where the doorbell sometimes did not stop ringing.

UA-Intercom-Viewer 1.3.6 includes the following improvements.

Improvements

• Improved the user interface for answering doorbell calls and viewing live feeds.
• Allow volume adjustment during live view, but it cannot be set to 0% to ensure call quality.
• Enhanced the performance and speed of doorbell answering and live view. Requirements:
• Access application 2.3.20 or later
• UniFi OS 4.0.18 or later
• UA-G2-Pro 1.6.28 or later
• UA-Intercom 1.3.22 or later

• Adjusted the default volume and brightness values to 100%.
• Added a prompt to notify users when UA-Intercom or UA-Intercom-Viewer is offline and unable to access live view. 
• Enhanced the performance of connecting to live view.
• Optimized the issue of stuttering doorbell ringing.

Bugfixes

• Fixed an occasional issue where the device screen turned black after being used for a while.
• Fixed an occasional issue where UA-Intercom or G2-Pro continued ringing even after a doorbell call was answered.
• Fixed an occasional issue where clicking "End Call" during live view did not promptly end the live view.
• Fixed an occasional issue where the notification on the Viewer was delayed by 2-3 seconds after a visitor canceled a doorbell call. 
• Fixed an occasional issue where answering a doorbell call and then remotely unlocking the associated door would end the call unexpectedly.

• Ensures that, during Emergency Lockdown mode, remote door unlock is disabled on the Viewer.

Bugfixes

• Fixed the issue where the “Preparing Update…” page could not be closed when the update was 100% complete.
• Fixed the issue where only audio was present without any video when answering a doorbell call on the Viewer.
• Fixed the issue where the Live View list failed to update in real-time after unpairing the Intercom Viewer with an Intercom.
• [Identity Enterprise] Fixed the issue where pressing "Answer" ended a doorbell call from an Intercom on an EAH-8.

Additional information

If you get stuck in the “100% Preparing Update…” page, try either of the following:

• Restart the device by going to your Access application or mobile app > Settings > Restart.
• Plug out and plug in the PoE port.